I switched from a pay-as-you-go meter in September 2020 and since have been paying every month after the 9th in accordance with my usage, plus a little extra. As of today, I got an email claiming I am in debt with Bulb and owe £315.64 within the next 5 days. I’ve gone over all my payments from bank statements and email confirmations and matched them with my smart meter readings, and up until this date I should owe no more than about £105.09 that I am was going to pay after the 9th of this month as I always have before. On top of this, my account on the website no longer shows all the previous payments I have made, although this wasn’t the case until I received this email claiming I was in debt. What’s going on here? Obviously I don’t owe even close to the amount you claim and on top of that, you are now threatening to charge me a £15 late fee. This is causing a lot of anxiety and I would like it resolved as soon as possible please.