Bulb Complaints

Hi

Sorry to start with a negative but has anyone had reason to complain to, or about Bulb? If so, how did they react?

I ask as I am looking to switch. Years ago I was with nPower, enough said there I think. I then moved to First Utility. First Utility were great until there was reason to complain, at which point a tiny niggle very quickly led to a total loss of confidence. I’d be interested to hear how these guys are when things don’t quite go to plan.

Thanks in advance.

Hi @thestig (great name btw :+1: ),

Thanks for starting a discussion on this :smile: If you would like to research more on our reviews and complaints I would recommend having a look at our Trustpilot page https://uk.trustpilot.com/review/bulb.co.uk

Like anyone we have our share of things not going to plan (you wouldn’t believe how many people accidentally sign up their neighbours due to errors on the national meter databases!) but we try to make sure that we fully resolve any issues ASAP to avoid inconveniencing our members.

Let us know if you have any more questions.

All the best,
Evie

Thanks for replying Evie.

I will have a look at that.

Thanks again. I appreciate your taking the time to reply.