Well I finally gave up. My smart meter was installed in May of 2019 and has never really worked. It did work for a bout 6 weeks between Dec and Mid Jan. But now the IHD cannot connect to the smart meter, my IHD is in constant reboot. My bulb account no longer receives my meter readings. But the worst thing, by far, is Bulb do not have any form of meaningful customer service. I cannot get through on the phone and they do not respond to my emails. Judging by there recent accounts and massive loss, Bulb are a massive shambles. I uspect they will not be round long, and I am even guessing the ombudsman will take away their right to operate at some point.
I just uploaded 30 emails as evidence to the ombudsman. That is about half of the emails I have sent to Bulb.