Bulb didn't use my submitted readings

I recently moved into a new place and wanted to stay with Bulb so I took meter readings and submitted them to Bulb as the opening numbers. Unfortunately, Bulb estimated the readings on my account and also sent them to the previous supplier who sent me an astronomical closing bill. I have been able to submit correact readings to the previous supplier but how can I correct the readings on my Bulb account?

Unfortunately, this level of service is, from my experience, not uncommon with Bulb. I struggled for years (still with not clear outcome) to correct an erroneous opening meter reading when I switched to Bulb.

Your only possible solution is to make a formal complaint.

Hi @Biddi :wave: thanks for getting in touch and welcome to the community :partying_face:

Do you mind popping us an email to help@bulb.co.uk? That way we can investigate your account further and can raise a dispute to get the opening reads corrected.


Jen :star: