I am fed up of replies to my complaint that don’t actually reply to what I have asked. Do you think this a suitable reply to this question? I am not surprised your customers are all going elsewhere since you are completely ignoring them! Bulb have told me it only needs a few buttons pressing.
We are in the process of resolving this issue.
We are not able to give you a timeframe as this will be resolved by the Networks.
We will be in touch as soon as this has been resolved.
Thank you for your patience.
Oct 2, 2020, 21:32 GMT+1
I have just been told this by bulb on Twitter. So what’s the hold up please? Why isn’t this being done?
“ Hi there is nothing an engineer can do that we can’t do remotely. Commissioning a gas meter only requires a few buttons to be pressed on the meter whilst we are doing things from our end, we send detailed instructions beforehand to our members who need to do this”