We’ve been with Bulb over 2 years ( yes, I must be unhinged ). We’re a family of 2 adults and one child aged 10, so he’s out all day at school in the week and only one of us works from home, so daytime use is miniscule. Like so many, our joining rate was 89 and stayed that way before being bumped up. It has hit an average of 150 per month for Spring and Summer which is a ridiculous sum. They even took two payments of 214, supposedly due to a convenient debit. I submit readings as often as I can, we’ve done the two hourly electricity meter check and there are no spikes or unusual readings and STILL they’re trying to sell me meter analysis for 120 ( you get it back if there is a problem, but there won’t be).
Does anyone seriously think 1800 a year for elec and gas is astronomical ? ( yes we have gas central heating in winter but the issue hasn’t been arising from gas)
With the best will in the world, the advistor dealing with this is pleasant but can’t get us any nearer to a resolution and keeps coming back to the meter check option.
I don’t believe we should be paying this much and if you have any reaction to these figures, I’d love to hear them.