Bulb failing to respond

I received an email saying my payments were to increase to over £200 and direct debit has been updated accordingly, this is despite being given assurances that my payments would remain at the amount set previously.
Ive sent 3 emails and completed the form to pay by variable payments via the webpage twice.
Ive yet to have any response from bulb.
I will now have to contact my bank to cancel the direct debit.
Hopefully this should get some attention.

Canceling your direct debit will definitely get their attention.

1 Like

Hi @MrBandMrsB :wave:

I am sorry to hear about this, unfortunately, the email address for your Community account does not link to a Bulb account and so I am not able to look into this. Please don’t confirm any details over here as it is a public forum.

Instead, could you try giving us a ring on 0300 303 0635 or using our Live Chat so we can discuss the payments with you.

Thanks,

– KT :bulb: