- Yes bulb did ask for a reading which was provided and my previous supplier has this value
- This same value is present on my final bill from previous supplier (94747)
- I don’t think I have received an itemised bill from bulb, presently it is set at £40/month DD. I received a “monthly payment reminder” only. However their tool estimates my monthly use to be ~£150 pounds because of this initial read and first month difference in units used.
- I have supplied up to date meter reads today.
Essentially they are out on the initial read by nearly 10,000 units somehow despite being given accurate reads and my previous supplier sending a final bill confirming the final read of 94747. I checked my bills from old supplier and as far back as June 2017 my reading was still only 87893 (even then still above the opening read that bulb have posted!)
It is probably worth noting that my previous supplier have backbilled me from June 2017 (reading 87893) until Jul 29th 2018 (94747) - a big bill! and I don’t know if that is the cause of this issue or not, but it shouldn’t be. I wonder whether initially British gas sent them an old reading at supply changeover as it has taken them a month or two to sort out my final bill because of that (only received it a few days ago)