This a copy of the email just sent to email@example.com im livid
you have made a complete mess of this account and over billed me massively to the point you have almost emptied my bank account!
I have submitted meter readings on the website many times and emailed to tell you the website does not appear to work and i forward those emails in thiss email so dont tell me I havent submitted readings to you, yet you continue to take money out of my bank account without my authorisation!
I have only authorised you to take £25 monthly by direct debit which can be revised as required but if you check my energy usage you will see this is around the right amount, so why on earth have you taken the amount of money almost for my annual projected usage, in just two months? I am very upset at your conduct and considering reporting you to OFGEM unless you resolve this quickly and return my money.
Here are the meter readings below and attached is photographic evidence of the last two sets since photos where not taken of the start date readings as I didnt anticipate these problems, I want my money returned to my bank account pronto and compensation for your error and maladministration or im changing energy supplier. I was worried about direct debits and you have validated my concern, what on earth are you doing?