Bulb have hung up on me twice

Bulb staff on phone have hung up on me twice after waiting for over 30 minutes to talk to them , about my smart meters not working at all .

Hi @robertconsterdine :wave:

Sorry to hear that you have received poor service from us recently.

It looks like your smart meters have lost connection to us, meaning we are no longer receiving smart meter readings. To fix this, we would need to request a remote reboot of your comms hub, which is on your electricity meter.

I have requested this for you now, so our smart metering team will get that completed over the next few weeks, and we’ll let you know if it has been successful. If not, we can drop you an email to explain the next steps we can take.

-Luke :bulb:

Hi Luke this has been done before with no results needs an appointment to come to re fit another at the house.

Hi @robertconsterdine

I can see the reboot is in process and the outcome should be with us in the next few weeks.

Unfortunately this is a connection issue rather than a meter fault so installing new meters would not fix the issue.

Best
Ele