I got an email from Bulb on Friday 30th October (at 6:38 pm) that my monthly Direct Debit of £62.46 would be £142.94, with the option of changing it to £128.66 (which is still too much for me). This payment would come off my account on Monday 2nd November. I called them over the phone the following day, but their automated message stated their phone lines are only available on Monday to Friday, 9 am - 5 pm.
They took out the £142.94, and I switched to another supplier within the week. However, I am utterly amazed to receive a phone call from Bulb today being Saturday at 9:15 am, to confirm my energy supplier switch. Unfortunately, they said I did not pass a security question so they could not continue the discussion. I called them back (the same number) later but was answered by the same automated message that they only open their phone lines on Monday to Friday.
Should I be waiting for more surprises?!