Any pre-pay customers I suggest you check what kwh rate you are paying. Here is a copy of the text from an email I sent them Tuesday (7th July)
“since I topped up my meter a few days ago I have noticed an increase in cost despite usage been the same ( clearly usage will vary but as I checked it nearly everyday I found I could “guess” to cost to only a few pence either side.)
However since the top up I have been way out (low) upon checking the day rate shows 19.09 and night rate 13.65. Is this the correct rate(s)
It is significantly more than what I was aware of and is not the price listed on your website which is 15.95 and 8.44 which numbers correspond to what I have written down.”
Their response, which to be fair was very quick, was to ask for pictures of the rates from the meter which were duly sent.
The reply was
"Thanks for sending those over. I’ve raised it with the prepay team who informed me this is a known issue which has affected a number of accounts.
They’re working hard to fix it at the moment and we will compensate any tariff difference once we have."
Since then nothing. If bulb know which they clearly do why haven’t they sent out generic e-mails to potentially affected customers?
Maybe someone from bulb could let me (us - as stated it affects a number of accounts) is going on?