+1 to this.
Now I’ve been a customer for quite a long time.
I joined when this forum was little more than a handful of posts, and I tried to help Bulb get it into a state where it was useable and useful.
I’ve been to their (old) offices and I’ve met and been to lunch with some of their staff (and former staff).
I’ve been personally thanked by @“Hayden at Bulb” for my help.
I’ve posted well over a thousand responses to queries on this forum.
I’m soon going to be going elsewhere.
I have a smart meter on my wall downstairs. In fact, I was one of the first to get it.
The meter engineers who came to my house came as three. One doing the install, one watching, and one marking the first on his competence. They’d never installed any of these before.
It took them around 5 hours on the first day, and they left without the system being connected.
They then came back again for another couple of hours another day and tried again. Basically the DCC were being lied to by Arqiva about how fit for purpose the long range network was in the north and it wasn’t going to work due to signal issues.
A few weeks later and meter installs in Leeds were in full swing. A few of my friends got them and they were connecting with fewer issues, so I contacted Bulb again. I confirmed that my meter was flashing to show it was now connected up to the DCC network.
I was informed that they could walk me through getting it connected up to their systems so I could be at least in the same position as everyone else with a half-working display.
That was months ago.
I’ve been ignored by @“Selina at Bulb” since the 18th March.
Now I don’t say that lightly. She hasn’t simply not received emails or not had chance. I know she has and I’ve been in communication with another member of Bulb staff who has informed me on a number of occasions that they have reminded her of my plight and been told that I’m being sent an email. I’ve even sent further emails (weeks later) to this other member of staff suggesting that maybe she’s just a very slow typer, trying to make light of how ludicrous this whole thing is.
I even sent this!:
Please can you tell her that I'm not going to give her a hard time for the lack of response or information so far, I'd just like to get the meter connected up if it can be done at this time.
If she’s been holding off on the hope that the Arquiva smart meter network will be improved soon so a fix can be employed with a greater chance of success (or any other sensible reason) then that’s also fine, so long as someone lets me know!
Again, apologies for contacting you directly but I at least know that you email me back.
I then tried a different angle, opening a support ticket about it, and through the wonder of their hidden support request page (https://help.bulb.co.uk/hc/en-us/requests), I know that it was passed to another member of the smart team, then picked up by Selina and then closed with no action.
Anyone want to make comment?