Bulb projected costs for October price cap

I’ve read several replies from Bulb saying your taking more money than people owe due to the projected October price increase . How do you know what this new price cap will be?

How can you justify this when you have no clue what the new price cap will be?

Do you have a crystal ball? (or Chrystal bulb)

You seem to get a lot of complaints about inaccurate estimated bills

You also alarmingly resist giving people their refunds when you mess up saying your holding it for the future price increase (not sure if that’s legal)

What legal rights do you have to overcharge people and then hold their money and refuse to return it?

In the case of vulnerable people you are literally taking food out of their mouths when everyone is struggling , how can you justify doing this?

Thanks
:rage: :bulb: