I’ve been a Bulb customer for a few years and every month my Direct Debit has credited my Bulb account & I’ve been debited (either by estimate or readings I’ve submitted) for useage.
I got a smart meter installed in early summer which is great, but since then although I’m still seeing my Direct Debit credit my Bulb account I’ve not seen a debit for energy usage for over three months now.
When will this be corrected as I feel my Direct Debit is too high, so I should be in credit when it’s rectified, but I’m guessing because we had an unusually high electric usage in early spring Bulb “thinks” that’s our normal level
Basically when will I see the actual readings the smart meter records be debited from my Bulb account. I thought the whole point was to get a more accurate bill- I’m literally none the wiser over three months later