I have been trying to get answers about the cap increase from Bulb support for over a month. I have sent them an email five times but they’ve ignored it. They have also tried to more than double my direct debit (from £105pm to £213pm) despite me being in credit and the price cap having increased by 54%.
As a result I cancelled my direct debit.
Then they contacted me quite quickly (surprise surprise). I asked them to assure me that they’d only charge the increased price for electricity from the actual date the cap was increased and not prior to that date. I provided a meter reading taken at the moment the price cap was increased too. I also said I was only prepared to increase my direct debit by 54%.
Result: they’ve gone quiet again.
Oh well, at least my leccy is now free…