I started a switch to Bulb on Tuesday for a new build property. It’s listed on the national gas/electricity register under a different postcode, so I was advised over the phone to enter this postcode for the switch. I’ve advised the current suppliers of this discrepancy but was told it would take months to update on the register…
It seems to have found my electricity meter details - but I got an email asking for my gas serial, which I supplied by replying to the email on Tuesday. I’ve not heard back since - is this normal?
I presume once the switch has completed, I can update my postcode to the correct postcode for the address?
When I log in right now, only electricity is showing on my tariff.