Bulb web chat help

What’s others experience? I was 10 in the queue to start with then:

Start chat

Thanks!

Had a smart meter for some months. 02 Feb 2020 a/c said usage Estimated. Why not the actual?

Chat started

Could I get your address, full name, date of birth and email address please

xxxxxxxx:Christopher Whitmey: ddmmyyyy: zzzzzzzz@zzzzzz

11.26 Did you get my last message?

11.46 Sorry but now 20 minutes. Are we still connected?

11.56 Sorry but now half-an-hour. I have to go as other matters press. Bye.

Message from Visitor. 11.56 Sorry but now half-an-hour. I have to go as other matters press. Bye.

Update. I decided to use the 0300 phone-line help. Voice apologised and said 10 minute wait but I could use ring-back. I was rung back in less than 10 mins. :clap: I told them about the web chat. A sincere apology, but they were very busy. Also they are going to update their chat platform which should help.
Phone line dealt with my question very satisfactorily :clap: :clap:

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Hi @Christopher_Whitmey,

I’m sorry to hear that you had to wait a long time for a response. Mondays are always the busiest time for us, but I’m glad to hear that we were able to help with your query over the phone.

As our agent explained, we’re in progress of installing a brand new chat platform which will be help us respond to queries much quicker, and provide an improved member service.

2 Likes

Thanks, William, appreciated.