Hi bulb. 1. My switch was around 6th Sept. Edf took a full payment on the 2nd Sept (£155) even though I was already in credit. Then you took a payment too. They are disputing they have had final meter reads from you. :*/ (Although you sent me an email saying they had been sent) 2. Can you also let me know if I am in credit (to refund now) with yourselves whilst this ongoing. Unfortunately over £300 in one month is a bit much. Thanks.

Hi @MarieFreeman ,

Sorry your post got missed until now - sometimes this community forum can get busy and posts get missed.

Bulb take payment up a month-up-front so there would have been a little bit of overlap there and you can check your current balance/credit via https://account.bulb.co.uk - you should always be in credit though to pay ‘next months’ bill (paying in advance means Bulb can buy the electricity/gas in advance making things cheaper).

The switch over period may take 6 weeks to ‘fully complete’ ( see https://help.bulb.co.uk/hc/en-us/articles/360000313371-Why-is-my-old-supplier-still-charging-me- and https://help.bulb.co.uk/hc/en-us/articles/115001232012-When-will-I-get-my-final-bill-from-my-old-supplier- ) as although EDF should have been informed you’ve switched suppliers, Bulb have to send your meter readings to an ‘independent third party regulator’ who then (so it seems) sits on them for a while (can be a day, can be a few weeks!) who then send those details off to EDF to compile your own bill. There’s no direct Bulb<>EDF communication (regulations mean everything goes through that annoying 3rd party!).

If, around 4-5 weeks after your switch, you still haven’t had your final bill from EDF - it’ll might be worth just dropping Bulb an email (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- ) so they can pester the 3rd party regulator who may then get things sorted.

1 I cant sign in the app on my mobile, as it doesn’t allow me to use the password function as the keyboard wont remain on the page.
I will try on the laptop to see what credit is there. Thanks.
2. You can see date ended supply with edf and started with you and we are nearing 5 weeks. I believe around the 18th is the 6 week mark. Ive complained to edf and is my next step ofgem ? Thanks. Marie

Checked account and balance at £212. In £148.21 and £160 and out £95.87. So could you please refund £52.34 and leave the £160 payment in. Thanks :slight_smile:

Checked account and balance at £212. In £148.21 and £160 and out £95.87. So could you please refund £52.34 and leave the £160 payment in. Thanks :)

Please be aware this is a customer to customer forum and not a good idea to post any personal information. I would suggest you contact the Bulb Team direct using their contact details on this link: https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- . Both I or RichyB are customers of Bulb and it is only the Bulb Team who can answer your specific query about a refund.

Yes they have been emailed. No personal information posted. Only payment amounts. :slight_smile:

@MarieFreeman I have just spoken to EDF and they will now be sending you a final bill online within 24-48 hours. Get in touch with them if you do not receive a bill within this time.

Thanks all :slight_smile: