Just been talking to Bulb as I had an email come through saying my monthly payments should change to £269 as that’s what they estimated my usage was. There was a small debit on the account which occurred from the botched smart meter roll out at the beginning of last year which took Bulb over 7months to issue me with a statement (monthly payments were still being paid) but I was happy to pay this off and set the right amount on the DD.
After presenting the figures of my account and the fact my annual statement showed I clearly didn’t use that much energy per month (average of the year would come to around £110) I got the impression because the computer said ‘no’ they had no way of changing it.
The fact I’ve been with Bulb for 3 years they have enough historical data to know my usage patterns. All they’ve done with their point blank refusal to look at the numbers is that straight after the conversation I switched suppliers.
I know this doesn’t mean a great deal to a company that probably loses/gains thousands of customers each month but the difference from when I joined Bulb to where it is now is stark. They’re almost getting too big and can’t cope, issues a lot of the big suppliers faced when people starting leaving to the small start ups.