Hi @“George at Bulb”, I feel this is something that could really do with being improved pretty quickly as it seems to be causing plenty of confusion and concern that Bulb are sneakily taking more money than they should be!
With over 100k members so soon to be reaching their first or second month of supply, I’d expect when some of them start looking in detail at their statements, you’ll end up with a lot more queries like this.
Personally I’d probably just stick the decimal places on. It might not make the statement look quite so nice but pretty much every other supplier provides all of the decimal places so it can’t be too confusing.
Either that or ignore the decimal place in your billed amount as well if it’s legal for you to do so. It’s not exactly going to affect your bottom line…
I did ask in another thread - do your estimates to customers have to be the industry estimates or are you allowed to generate your own?