Can I get a refund please

Hiya theres £80 on my account can I get as much of that refund as possible please

@Pepper12

You best option is to contact Bulb Directly by, telephone or email and not through a public community forum.

I can’t get Bulb to answer anything. Are they going bust?

I can't get Bulb to answer anything. Are they going bust?

Me neither. I’ve never had any issue with their customer service in the past so this is very unusual and unsettling.

Try the live chat. It might take 10-15 minutes for someone to respond, but it’s better than hanging around on the telephone and quicker than the 5-day email turnaround.

Thanks, I’ll try that this afternoon.

Try the live chat. It might take 10-15 minutes for someone to respond, but it's better than hanging around on the telephone and quicker than the 5-day email turnaround.

Thanks for this suggestion. They’re their usual helpful self on the Chat facility and everything is resolved.

Thanks for this suggestion. They're their usual helpful self on the Chat facility and everything is resolved.

Excellent. Glad to hear it.