Can’t sign in correctly and no one from customer service responding to my e-mails

Is anyone having trouble logging in to the app and via the website - I just getting taken to this community page. I haven’t been able to input my first meeting reading which means I could be getting over charged. I have e-mail the bulb customer service email 3 times, with no response. I think this is awful service and I’m not impressed with bulb at all. Wish I never switched over.

Exactly the same here! Not sure what to do!

This is a common fault.

See: Meter Readings: Queries - #15 by William_at_Bulb

Which again, and I repeat, Bulb are aware but unable to fix.

They’re going to fix it soon. Last November.

Hell that soon? :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl: :rofl:

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Account still not fixed, still being ignored, but yet still being asked for my metre reading which I can’t input anywhere?!

You will need to phone or webchat to manually reset your account.
Do NOT email as you Will be waiting for eternity and a day Welcome to bulb

Hi @helenadrozd,

I’ve just fixed that for you. Let us know if you need a hand with anything else.