Cancel my switch again

I have asked for my switch to be cancelled, but I have received an email in another email account that the transfer is proceeding, from a provider I am not even with! Can someone be in touch with me ASAP to sort this?!

Bulb team don’t always respond on this forum, have you tried contacting them direct?

To be fair this forum is called “Help & Support”. Whilst I acknowledge that the description is “If you have a problem and think the community can help, this is the place to discuss it.”, I think that Bulb really shouldn’t call it Help & Support if they don’t intend to treat community as an official customer support channel.

The easiest way would be to contact your current supplier and get them to cancel the switch from their end

please dont switch to bulb, unless you want 3x bills