Cancel switch over!

I’m in the 14 day cooling off period and wanting to cancel the switch over, every time I click where it says to click to cancel it, I get redirected to here? Please can this issue be sorted or please can you just cancel the switch over.
Thank you

Call them 0300 303 0635 9am-6pm

Hi @angeleyes80,

From looking at the email address linked to your Community account, I can see that we withdrew your switch to Bulb on the 14th August. This is why you’re no longer able to log into your Bulb Account.

If you’re talking about a different property, please could you send me a message with those account details so I can take a look, thanks!