So I came here to let everyone know the experience I have had with bulb. I have been with bulb for over 3 years now and never had a problem until quite recently. So we were using around £220pm in gas and electric because we used to have a hot tub, a really old boiler etc.
Anyway we no longer have the hot tub, we have a brand new boiler and new efficient cooker etc. I can see on my usage that I currently use around £110-£140 per month and I was in credit by £98. Bulb were wanting me to increase my direct debit to £304pm which isn’t going to happen.
So I phoned bulb and explained that I am no longer using that much energy and I want my direct debit reduced as the next payment would take me up to £340 in credit nearly. I can’t remember the name of the person I spoke to on the phone but he was very rude, he had no intention of reducing my direct debit despite me using less energy and being in credit.
I then suggested I was going to switch provider there and then and he said I wasn’t allowed. I advised him he can’t stop me as there was no contract etc. He replied “we can stop the new supplier taking you on”. Anyway as I have credit in my account, I don’t want that to disappear. I also said in that case can you switch me onto paying on receipt of statement. He said bulb doesn’t do that.
So I have now cancelled my direct debit and I will pay the statement amount each month regardless of how much it is. I don’t need to build up credit so I can afford my bills, that credit would be far more useful in my account than in a company that is clearly struggling at the moment. I got my latest statement this morning and to no surprise it was £136 and not the £296 bulb is estimating I’m using. So my advise would be if you’re direct debits are going up and up. Just cancel it and pay what you owe each month.
The worrying thing about bulb is Martin Lewis called them atrocious and said that bulb along with other energy companies were increasing customers payments to help THEIR cash flow. Not with my money you ain’t.
Bulb please sort this out. I have been a loyal customer for over 3 years and would like to stay with you but you aren’t making that easy at the moment.