Cancelling direct debit

I cancelled my direct debit because l moved house and left Bulb - now you are asking me to set it up again - why do l need to do this if l am in credit?

Hi @Richardland,

It probably needs to be in place so that they can make the refund to you through the direct debit system (it is not advisable to close any direct debits with your utility suppliers until the final bill has been issued and any final credit/debit has been paid). Plus, as long as the account is ‘active’ (which, technically, it is as it has money in it and therefore the account is not fully closed), it needs to have a direct debit setup - and it could just be an automated warning because of that.

I didn’t realise I wasn’t supposed to cancel my direct debit before giving final meter readings, so did so. What should I do now, in order to get back the money that is owed to me? Thanks

I didn't realise I wasn't supposed to cancel my direct debit before giving final meter readings, so did so. What should I do now, in order to get back the money that is owed to me? Thanks

Please see: https://help.bulb.co.uk/hc/en-us/articles/115001227691-Should-I-cancel-my-Direct-Debit-with-my-old-supplier-

In these circumstances I would wait until you are contacted by whichever company you are moving from.

Hi @Richardland ,

This is an automated response we send out whenever someone closes their direct debit with us. As @RichyB mentions we do ask that you keep your DD open in order to return any over payments into your bank account, although we can bank transfer you the money if needed, so @Jo_M I would just wait until we get in touch with you.

Once the money is returned as @Allanr mentions the account is then fully closed along with the DD.

As a rule however we do advise keeping your direct debit open to avoid any complications in closing your account.

Best

Oisin

@Oisin at Bulb

Is this a new initiative Bulb personal responding on Saturdays and Sundays, if so it is welcomed?