Cancelling Smart Meter install

Trying to cancel my SmartMeter installation for tomorrow. No option on the online account, Chat not accepting chat, Phones too busy - no incoming calls. Will now be charged £30 and the engineer’s time will be wasted. Just had a second increase in 6 months…time to move on I think. Shocking Customer Service

Hi @john.cafferty102

Welcome to the Bulb community! Sorry you’ve had trouble getting this cancelled.

I can see from your account it has been now, and the install won’t go through - you definitely won’t be charged the £30 late cancellation fee :slightly_smiling_face: