Cannot access my bulb account at all

I’m a new customer and cannot access my account details online, or via the app (been on maintenance apparently for the last month). Not allowed to call as it’s for emergencies only. Can someone at Bulb advise how I’m able to access my Bulb account?? All I have access to is this community page. Not ideal given one of the main reasons I chose Bulb was due to transparency around gas and electric usage. I’ve already signed up online, and been with Bulb for a few weeks now. Whenever I log in all I get is this community page - irritating.

1 Like

Sounds like you need someone at Bulb (eg @Lou_at_Bulb) to do an account reset.

your allowed to call for an account/password reset, anyway I’ve flagged your post so hopefully someone “competent” will pick it up

Hi @Lauren

Welcome to the community :wave:

I have sent you an account reset email, let me know the the problem persists.

Thank you,
Mel

Thank you Mel, this resolved it!

thank you - it’s sorted

could someone advise how I can get onto my account page? There doesn’t seem to be a way to access it from where I am now. Maybe I’m missing something, but account page isn’t a button I can see anywhere?

Scroll to the top of this page, click on bulb home

I am having the same issues. only community is an option

Hi @Sillysillie, welcome to Community!

I’ve sent you an email now with how to set up your Bulb account.

Let me know if you have any questions.

So am i . This is absolute rubbish. I am leaving as soon as i can.

Hi @cematt1,

I’m sorry to hear you’re not happy with the service you’ve had.

I can see your Bulb Account is active and set up - do you want me to send you a password reset so you can try to access it again?