Cannot receive Gas meter reading

I have just joined Bulb and have both electric and gas smart meters installed last Friday.
Electric reading is fine but I cannot receive Gas reading at all.
Anyone can help?

Hi @solo56,

I’m sorry for the frustrating experience you’ve had. It looks like we we’re unable to commision the gas meter at the time of the installation.

I can see that you have an open complaint now with my colleague Daniel. I can see that he has escalated your case to the smart team to see if we can organise a remote fix. This should be sorted for you soon.