I’ve been sending emails for the past two weeks but haven’t got a response, and everytime I’ve rang up there’s been a technical error or I’ve been put on hold 15+ minutes!
I’m unable to access any details for the account linked to my email address.
I recently moved house and I informed bulb online about this move - so I opened up a new account for my new address using the same email.
I submitted meter readings for the new house whenever we moved in, taken on the 5th of June and a direct debit was set up.
I also then emailed before the 18th of June (exit date for old home) that I was unable to submit meter readings to the previous property due to my new account using the same email - however I emailed the meter readings so that the final bill could be sent.
I’ve now lost access to both accounts. I’m STILL waiting on a final bill for my old property and my first bill for my new home is due on the 5th of July…but I can’t get into my account now (goes straight to the community page) and I’ve got no replies from bulb on any of these issues!