Can't access my account following a switch

I have just switched to Bulb, following moving into my new house, I received an email for me to supply a meter reading, when I’m trying to log onto my Bulb online account, it’s only logging me into the community page. Any advice on what’s going on please??

Many thanks in advance.

This isn’t a new issue unfortunately. You’ll need someone at Bulb to manually adjust your account to fix the problem, so will need to contact Bulb directly. Unless someone from Bulb sees your post on here, but this isn’t a customer services forum so I wouldn’t count on it.