Can't access my account

When I try & login to register my meter readings it says it doesn’t recognize my email address

I have been asked to update my bank details but it wont let me do this despite using the email address registered with you.

@Nigelstait and @DianneH this is a public customer forum. You aren’t talking to the bulb team direct.

Email for help or call them 9am Monday if you need quicker help.