Can't download statement

Hello, I have been with bulb for nearly 12months and in all that time I have only ever been able to download one statement. I flagged this up with your customer service department, and still nothing has changed!??? Why can I not download a statement each month and why do you say I am still in credit?

This is a forum for Bulb customers. Whilst Bulb staff do post here occasionally, none of us fellow customers can help you.I can only suggest that you contact Bulb again directly using the contact information available from the help pages.

What precisely do you mean by “can’t download statement”? It sounds like your account has a large amount of credit, meaning that statements are not being produced, as opposed to not being able to download the statements. Could you clarify?