Can't log in

I can’t complete log-in because it says my email address is not recognised :’(

The email field is case sensitive, so you’ll need to use caps exactly as you did when you signed up. Maybe you capitalised some initials.

Today, I also have the problem with my email address not being found meaning i can not log in. It has always worked in the past so it must an issue with the Bulb systems.

@jane37 and @jatinder8942- we’re sorry to hear you’ve been having trouble logging in! We’ve noticed a couple accounts with a similar problem this morning. We’ll be keeping you updated with the fix here:

Hi @jane37

Our tech team is on the case and are investigating this problem with our authentication provider at the moment. We’ll give updates when we have them here -

Email your readings to in the meantime and we’ll put them in for you.

Sorry for the problem,