Turns out, about a month ago I called about an erroneous transfer attempt where I suddenly had a notification on my account I was “Switching provider” that I did not instigate. I called and they said it had been cancelled and not to worry. Well, actually they went ahead with the switch somehow regardless and I have no idea who’s providing my electricity and gas! I sent a reply about this and suddenly got a reply from my email with the meter readings from a month ago saying “thanks for the readings but you’re no longer our customer”
Pretty confused how badly this has been messed up, i don’t see how there was any confusion setting up my account. I did it pretty normally my end. Called, set up an account, paid my first bill, provided a meter reading… Then suddenly all this ?