Can't submit meter readings and no statement since September!

I’ve been in touch a number of times regarding not having a statement since September and although I’ve been told it would be sent to me I still haven’t received it. Now I’m unable to submit any meter readings via the app or website. Please can this be looked into. I’ve referred a few people to bulb and have been praising how good you were but I’m seriously having second thoughts about staying.

Hi @101uk you should have just received an updated bill up to the end of last month :slight_smile: