Hi @BillyD sorry for the delay in getting back to you, we’ve had the community site on hold because we’ve been really busy for a few weeks.
Sometimes the app won’t let you submit a reading because they it’s too different from previous readings we’ve got, and would cause a really high or low bill.
Could you send over your meter readings on here? Or if you’d prefer, I can pop you an email? Then we can double-check these and get this sorted for you. - Miriam
Not sure what this is about
Hi @BillyD 
Sorry for the confusion here. If you have a smart meter then the tile on the homepage to ‘Submit a reading’ has been removed. But if you click on the ‘Energy Usage’ tile and scroll down, you’ll see the option to submit a reading manually.
– Meg 
My smart meters are basically a load of rubbish. My electric meter is broken and needs replaced and My gas meter does not automatically update hence why I input readings .manually. this was reported months ago. Any idea when the will be fixed / Changed
Billy
Billy
A post was merged into an existing topic: Bulb put £639 in my account then taken it out of my account all on the same day 3rd December
Is there any reason why I am being included in this nonsense. Can I be removed
Billy
Can I be removed from this discussion as it is nothing to do with me
I have asked for this to happen before and I am still receiving them
Billy
Can someone please get their finger out and remove me from this chat
It is nothing to do with me and it is none of my business
I have asked for this to be done on at least 2 occasions is anyone capable of doing it, this is utter incompetence and possibly a GDPR breach
Hi @BillyD
I’ve moved your comments from the other thread to your original thread, which should mean you’ll no longer be notified when another community member comments on the other thread. I’m sorry for the confusion here. Feel free to delete your other comments above if you want to.
Have you been able to follow the steps above to submit the readings manually?
With regards to your electricity meter, is there a fault displaying on the screen?
– Meg
Hi Megan Thanks for removing me from that chat
Nothing has changed in my Situation. I received a Smart meter and the meters on my electricity and Gas were changed to work with it
Worked well for a few months and then the smart meter and the Electricity meter both broke The Gas meter is fine and is displaying the Gas readings. I update the Gas readings manually into the Bulb App once a week (but have fell away over the holidays). Bulb were supposed to be getting someone to come and either fix or replace the meters but nothing has happened. Would be obliged if you could let me know if I have any options here or even get them fixed
Billy
Hi @BillyD
I’d be happy to help get your electricity meter replaced, but first I’ll need a video and then I’ll raise it with the metering team.
I’ll drop you an email if that’s okay, requesting all the information I need, then we can go from there.
– Meg
What is your email address. The file is big so having to send it using a product called Sharefile which will allow you to Download it
Hi @BillyD
I sent you an email on Friday, would you be able to reply to that with the Sharefile link?
– Meg
I have these 2 accounts sent to me on Friday, which one is it
Billy
Hi @BillyD
It will be from help@bulb.co.uk, but the email will be signed off with my name. I sent it at 15:42.
– Meg
Video has been sent via Sharefile
Let me know when you receive it please
Hi Megan
Did you receive the video and is there anything that you can do
Billy
Hi @BillyD
The email didn’t come through to me, could you try again by replying to the email I sent.
– Meg 
I can’t send you an email as the video is too large. You login to Sharefile and download the pictures. If you can’t do this I will send you screenshot
Let me know
Billy
Still being ignored after all this time
All I do now is pay wjat ive usedon my meter each month
Just before you wiped all my bill records changed my app so I cant see what I use eypu owed me 70 as I was always in fron then you claimed there was an error but say what error or who’s and now won’t use the meter readings from my start meter and ive asked why is this and still get ignored why is that ?? Also for months now you estimate my electric and not of the smart meter so I give you the meter readi gas myself and you still estimate why ???
You are robbing me and ignoring me and have got me in debt illegally and refuse to give a proper explanation i say proper because you want give an account as to what error or why it went form you owed me to me owed you despite my always being in front
Please do not keepnignoring me I am writing to the ombudsman and my solicitor this week and I will go to court to get what you owe me back I.e 70 pounds and a reputation
Thank you