Can't top up my gas on the app

Why don’t I have the option to top up my gas on the app??? Electric is there but no gas???

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Hi @Alicat39

Welcome to the Bulb Community :wave: :bulb:

It looks like your previous supplier has not sent out some information to the meter about the switch which means that it can take up to 72 hours to fully switch over to us.

We are sorry about this. Do you have enough credit to last you until then?

If not please get in touch again so we can look into another option.

If you do want to open a complaint about this please email


It’s just about to go on to emergency so should be ok…I have my card to top up data paypoint…will it still credit my meter?