Card not accepted. Is it an issue with the meter or a fault on the card?

Hi
Brand new to Bulb, put my new gas card in the meter today as supply started yesterday and simply got the message ‘card not accepted’.
Has anyone else experienced this? Is it an issue with the meter or a fault on the card? Can it be sorted easily?
Thanks.

Just had the same message on my meter even though I have been a bulb member for a while now. Never had an issue with topping up my gas but today getting a message saying card not accepted.

Hi @Whee1s_McPie ,

I’m not sure why you are getting this issue, but somebody else is reporting the same issue so I’m guessing there’s some sort of technical issue. You could try using your old prepayment card as the meter remembers the last two cards ( https://help.bulb.co.uk/hc/en-us/articles/360006060252-What-should-I-do-If-I-ve-lost-my-electricity-key-or-gas-card- ) and should accept it even if it is from a different supplier - alternatively, you could try topping up with a VEND code on the receipt ( https://help.bulb.co.uk/hc/en-us/articles/360013684571-How-do-I-top-up-my-smart-prepayment-meter-using-a-VEND-code- ).

If you are still having problems in the morning, it’ll be best to drop Bulb an email or call them (or catch them on live chat) via the details on https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- as it might then be an ‘account specific issue’ we fellow customers wouldn’t be able to help with.