Change billing details

Hi there,
Just signed up for Bulb. After that, I called my bank to see why some earlier online payments with my account did not go through, and they told me that online debit payments are not allowed with my type of card. However, they did tell me that direct debit is possible, but that for direct debit I need to provide you with the sort code. Since I did not do that with signing up - can I use direct debit with you in this way?
All best,

Hi Camiel,

Yeah, no problem. We can switch you to Direct Debit if that’s what you’d like. We’ll have to do it over the phone for you, as email or on the community isn’t secure enough. Give us a ring on 0300 30 30 635 between 9am and 6pm and we’ll update it for you.