Change of meter to a smart meter

I can’t seem to contact bulb

Can I have a smart meter

Hi @gordoncoles9

Welcome to the community :tada:

At the moment we only install credit smart meters (so you would pay by direct debit)

You have a prepaid meter so the first thing we would have to do would be a soft credit check.

If you would like me to proceed with the check please let me know.

Best,
Mel

Can I have a smart metre installed please. Been waiting since the start of covid but obviously engineers couldn’t get out.
Now we are safer to do so can I book a date to get one installed please.

Thank you.

Hi @siewassell :wave:

I responded on this thread so if you could reach out via phone that would be great. Or we can send an email if easier.

Thank you,
Cara

Email would be easier please Cara.

Kind regards

Simon Wassell

Hi @siewassell

I’ve just sent over an email now so we can get you a slot booked in. If you could get back to me there when you could that’d be great :bulb: :email:

-CJ

Good afternoon.
I have lost my emails and lost the date and time slot for my smart metre installation.
May you send me the time and date again please.
It’s Simon Wassell
47 Edendale
Castleford
WF10 4LT
Thank you.

Kind regards

Simon Wassell

Hi @siewassell :wave:

Your installation is confirmed for 22 October, between 8am - 12pm. The engineer can arrive any time within the 4 hour slot.

To make sure your appointment goes smoothly, we’ve written a guide about what to expect on the day.

Let me know if there’s any other questions you have regarding the installation.

– Meg :bulb:

Thanks Meg.

Kind regards

Simon Wassell

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