Changed to PAYGO meter while under breathing space

Hi
I am under a government initiative called breathing space. You have changed my meter over to pay as you go, tried to contact your call centre but it’s impossible to hear the agent on the phone because of the shouting in the background.
I would like someone from bulb to contact me before a court contacts bulb.

Hi @scampaboy :wave: Welcome to Community,

I can see you have been in touch with us since you posted here. It looks like the breathing space was not applied onto your account until after the meter was changed to smart pay as you go which is why that switch went through.

If you have anymore questions then please let me know,

Thanks,

– KT :bulb: