@Eleanor_at_Bulb or @William_at_Bulb we’ve finally been able to move off of Bulb’s Smart-Tariff, this has required more than a couple of calls to Bulb’s customer service. Oddly, the last assistant was able to make this change over the phone, which all previous assistants said they would have to do after the call and would take up to 24hrs. Our Bulb account now shows that we are on the standard Vari-Fair tariff.
However, both our Smart Meter (SMETs1 Elster AS300P) and IHD (SSE Smart Tracker by STI Philippines Inc.) still show us as being on the Smart Tariff. Displaying Bulb’s Smart Tariff’s 3 unit rates, as opposed to the single unit rate.
How long should this take to be updated on the smart meter and IHD?
Furthermore, your customer support stated that our smart meter would still send readings to Bulb automatically, does this mean we can still see our daily usage on the Bulb Usage Graph and won’t need to submit manual meter readings?