Every month I get this message “Looking at your current balance and energy usage, we recommend changing your payments”. So I change to the lower value and nothing happens; I keep paying the higher amount even though the account is in credit?
If changing the payment amount in your account dashboard doesn’t do anything, then you need to report this to Bulb as a fault.
Hi @MgM ,
I can see we’ve manually adjusted your payments for you.
I think what might have happened is that you changed your payments to close to the next payment date for it to take effect, and so the nearest payment still comes out at the same amount.
When changing your payments in your online account you’ll see an update appear along the top with the date payment amount and date that will come out next.