Hello, one of my flat mates moved out so I started a new account in my name, we paid all of the months that she was living with us and now there is a final bill at the end of December of around 80 pounds despite us paying for December on the 3rd, I am then being charged for January on January 3rd, is there any reason for this and can it please be rectified in some way? Many Thanks
Welcome to Community!
We take payments in advance, so even if the final bill up to your old account end date is paid we then need to take a payment for your new accounts first month, hence why we’re taking a payment on 03/01. Its not a double charge, you’ll only be billed on your new account from 24/12 onwards.
Let me know if you have any more questions,
Yes if I’m charged on the 3rd, why I am being charged on the 24th? also I am new to bulb and am unsure how to see my bills and when they are coming out. On the website it logs me out unless I come to this community page but I would like to check my bank details and when and what I am paying, every time I try I am redirected to this page or logged out and the app is apparently down for maintenance. If I could please have access to my account properly and also understand why I am getting billed on the 24th, many thanks.