Charges

I would really like to speak to someone about my account. My bill has doubled in the 4 months we’ve been with bulb! To say I’m dissatisfied with everything about his company so far would be a massive understatement.
But as with most companies now you can’t actually speak to anyone.
Has anyone else had these payment issues?
Has anyone got an email address or phone number??
Help…I would be better off with British gas!

Yes you can speak to someone Mon-Fri. Click Help at the top to find the number…or Google it.

Bulb is cheaper than any British Gas tariff as far as I know…

Are you looking at your actual Bills based on meter readings, or just your direct debit amount?

Has anyone got an email address or phone number?? Help....
Have you tried the 'Help' link at the top of this page?
Has anyone else had these payment issues?

Are you confusing the direct debit with the bill? They are not the same.

Could you give an example of how your standing charge (pence per day) and unit rate (pence per kWh) have doubled in 4 months? Given Bulb have only one tariff and no one else has seen their tariff double in four months, it seems unlikely that you have individually. It would appear there is some confusion somewhere regarding interpreting your bills. If you give an example of the problem, someone will be able to clarify it for you.

Has anyone got an email address or phone number??

Click “Help” at the top. Then either scroll down the page, or,
Type “contact” into the search box.
The information you require is in the first result returned.

Has anyone got an email address or phone number??

Do you check your monthly statements? What is on page 2?