Charging inappropriately


So you weren’t able to change my meter, technically I’m still on e-on but you already took money out of my account as my bill when there is no possibility that you are going to be able to supply me gas and energy.

I received an e-mail from you saying you’re going to cancel my switch for now until I get hold of my previous provider which I E-on so it doesn’t make sense that you took £104 off my account.

Please can you refund this ASAP??

You need to either resolve your issues with previous provider then restart the switch, or contact bulb directly to request a refund. (This is a customer forum, not bulb)