Chat isn’t working

Hi all. It’s taken the bulb team 4 hours so far to look at my chat. Does this often happen?

Hi all. It’s taken the bulb team 4 hours so far to look at my chat. Does this often happen?

Hi, I’ve just tried chat following your comment and mentioned your 4 hour situation. and received a response in 1 minute.

In their response Bulb said:

We have been busy today but we typically manage to respond within 10-20 minutes

They followed this up by saying: Our average wait time on phones today was 1 minute 35… so if the member can call it we can help resolve their query faster.

Ridiculous. I’ve tried using chat in the past and I got a response A DAY LATER!

Ridiculous. I’ve tried using chat in the past and I got a response A DAY LATER!

I can only. say that when I tried chat following the OP my chat was answered in about 1 minute.