Claim back credit

Hi there! I was just wondering if I can get back any of the credit build up on our account?

Hi @HelenC1980 : Yes you can - from :

We advise keeping extra credit in your account so we don’t need to increase your payments during the colder months.

However, if you’ve built up credit in your account and would like us to refund it, you can let us know.

It’s best to email once you’ve completed the steps below as they’ll then be certain to see your request (it may get lost on these forums accidentally).

Before we refund the credit on your account, we’ll need to check:
  1. You’ve given us a recent meter reading.
    Then we can check that the balance on your account is accurate compared to your usage before we issue a refund.

  2. There is more than one month’s payment in your account.
    This is so your account does not fall into debit when we send your next statement.

We’ll refund the credit into the same account as your direct debit. It can take up to 10 working days to reach your bank account.

If you’d rather keep the credit in your account but lower your direct debit payments, just head to the “Payments and Statements” section of your Bulb account.